Something for you?
Are you looking for a dynamic role where customer satisfaction is at the heart of everything you do? Cordstrap, based in Oostrum, is currently seeking a driven Customer Service Representative for the German market. Are you fluent in German, dedicated to ensuring customer satisfaction at all times, and excited about this challenging position? Learn more below!
What will you do?
As a Customer Service Representative, you will be the first point of contact for Cordstrap’s customers, ensuring every customer has a positive experience. You will work closely with your team to manage incoming orders and calls, carefully recording all interactions in the CRM system. Acting as the primary contact for product and sales information, you’ll collaborate with internal departments to efficiently handle stock and financial issues.
Your daily responsibilities will include achieving KPIs, identifying root causes of issues, and initiating improvement initiatives. You’ll also have the opportunity to lead activities that enhance customer satisfaction and improve efficiency. In this role, you will report to the Customer Service Team Leader for the designated market.
What we like to see in you
In addition, you possess:
- A completed MBO or HBO education;
- Internship and/or work experience in a similar role is a plus;
- Strong organizational skills;
- A flexible and stress-resistant mindset;
- Full-time availability;
- Fluent command of German and English.
Why would you apply?
- A competitive salary based on your background and experience;
- A bonus;
- 25 vacation days and 8% holiday allowance;
- Remote work opportunities;
- Opportunities for personal development;
- A motivated and driven team.
Where will you work?
Cordstrap’s mission is to ensure customers worldwide can rely on the safety of their cargo. With a strong focus on quality and safety, Cordstrap leads the way in customer satisfaction. Over 25,000 companies globally trust their expertise and innovative products, which meet the highest standards of safety and quality. Perhaps you’ll soon be part of this success!
What now?
7 questions about
applying via NRG-Office
What is the benefit of applying through NRG-Office and not directly at the client itself?
When you apply through NRG-Office for a job at one of our clients, we will guide you through the application process. If there is no match, we can look further into our network for you, and possibly help you find another job that does match your interests and skills.
What is the Recruiters role in the application process?
We guide you throughout the application process. This means that we are the contact person for both parties. In addition, we know our clients and the vacancies, so we can help you prepare for the job interview and give you advice. In short, we are an independent intermediary with who you can share all your possible questions and doubts without judgment.
Will I be under contract with NRG-Office or with the organization itself?
When you apply directly to a job opening at one of our clients, you will receive a contract from the client. We are there to guide you through the application process.
Is it possible to work part-time with your clients?
The number of hours of the vacancy is stated in the job post. When it is possible to work part-time, it is mentioned in the vacancy.
Could you advise me on terms of employment based on my experience?
We have extensive knowledge of the labor market and are pleased to think with you about suitable employment conditions. Feel free to contact one of our Recruiters!
Do I have input on the information shared about me with the client?
Based on your resume and your introduction to us, we will introduce you to the client. What we share is always agreed together.
Why is there another introduction interview after the phone call?
We find it important to get to know you well. In the telephone conversation we briefly discuss the qualifications. In the introductory meeting (via Teams) we will discuss the position in more detail and get to know you better. From here we'll see if the position can be a suitable step for you.